Frequently Asked Questions

If you have any concerns, please read this collection of frequently asked questions before contacting us. If you are still unclear about something feel free to contact us.

 

How long do you cakes last?

Jasmine’s Jamaican Rum cakes are home-baked and freshly made and are best consumed within 3 -4 days of receipt. Store in a cool dry place. Serve at room temperature or slightly warm.

How do I pay?

Payment can be made by credit or debit card. We accept payment with Mastercard or Visa. Payments are debited in Pounds (£) Sterling.

Does Jasmine Jamaican Rum cake contain allergens?

Our cakes contain the following allergens: Dairy, Gluten and Sulphite. Please note that Jasmine’s Jamaican Rum Cake is produced on premises that uses nuts.

When can I expect my order?

Due to our freshly baked process, you can expect to receive your order 4 working days after placing it. Please place all orders by 5pm local time. Any orders placed after 5pm will be processed the following day. All UK deliveries are delivered by UPS (Next Day Delivery) /Royal Mail (Track 24). All USA deliveries are delivered by UPS (allow for 4 working days).We cannot accept liability if there is any failure to deliver within these timescales.We deliver to any postal address in the UK, Northern Ireland and the USA. Deliveries are made Monday to Friday.However we cannot accept liability if there is any failure to deliver within the timescale. Please note that we will not assume responsibility for any incorrect addresses provided to us.

Can I cancel my order?

As this is a perishable product we are unable to cancel or refund once an order has been placed.

Does Olga & Asquith share my information with others?

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use the information to improve our products and services.